Return, Exchange & Cancellation Policy

Cancellation Policy

Cancellations for coffee orders will only be accepted if the request is made within 24 hours of placing the order or before the order has been roasted, whichever occurs first.

Once roasting has begun, the order cannot be cancelled under any circumstances.

Return & Exchange Policy

We do not offer returns or exchanges or refund for coffee products except in cases where:

  • The product is damaged during shipping.

  • There is a spillage issue during transit.

If your order qualifies under the above conditions, we will provide an exchange for the affected product only.

Process for Exchange

To request an exchange, customers must:

  1. Email us at support@kwalityscoffee.com or call us at +91 96111 11107.

  2. Share clear images showing all sides of the damaged or spilled product.

  3. Provide an uncut video of the product or parcel being opened, clearly showing the damage or spillage.

Only after verification of the submitted evidence will the exchange be processed.

Tracking and Delivery

Once your order is shipped, you will receive an email with:

  • The tracking number, and

  • The courier partner’s details.

You can track your order:

  • Using the Order Status option in the My Account section of our website.

  • By entering the tracking/consignment number on the courier partner’s website.

  • By contacting us at support@kwalityscoffee.com or on +91 96111 11107.

📦 Our delivery partners will make up to three (3) delivery attempts before the package is returned to us.

If the order is returned after 3 unsuccessful attempts, no refunds will be provided.

Important Notes

  • Exchanges will be provided only for the same product originally ordered.

  • Requests without the required images or video evidence will not be processed.

  • All exchange claims must be made within 48 hours of delivery.

  • All exchage will be delivered within 2-7 business days.

Contact Us

Kwalitys Coffee
Address: 18, HB Samaja Rd, Gandhi Bazaar, Basavanagudi, Bengaluru, Karnataka 560004, India
Email: support@kwalityscoffee.com
Phone: +91 96111 11107
GSTIN/UIN: 29AAEFK5126D1ZJ