Privacy Policy

Last updated: August 12, 2025

Kwality's Coffee operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Kwality's Coffee is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details: your name, address, billing address, shipping address, phone number, and email address.

  • Financial information: credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation, and other payment details.

  • Account information: username, password, security questions, preferences, and settings.

  • Transaction information: items you view, put in your cart, add to your wishlist, purchase, return, exchange, or cancel, and your past transactions.

  • Communications with us: information you include in communications with us (e.g., customer support inquiries).

  • Device information: details about your device, browser, or network connection, IP address, and other unique identifiers.

  • Usage information: data regarding how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from:

  • Directly from you (e.g., creating an account, making a purchase, contacting support).

  • Automatically through cookies and similar technologies when you visit our site.

  • From service providers who enable certain technology or process information on our behalf.

  • From partners or third parties.

How We Use Your Personal Information

We use your personal information to:

  • Provide, tailor, and improve the Services – fulfilling orders, processing payments, shipping, returns, exchanges, personalizing your shopping experience, and creating/managing your account.

  • Marketing and advertising – sending promotional messages, emails, SMS, or postal communication, and showing ads based on your shopping activity.

  • Security and fraud prevention – securing accounts, detecting fraud, and ensuring safe transactions.

  • Communications – providing customer support and maintaining our relationship with you.

  • Legal compliance – complying with applicable law, responding to valid legal requests, and enforcing terms/policies.

How We Disclose Personal Information

We may disclose your information to:

  • Shopify and vendors who provide services like payment processing, IT, shipping, and analytics.

  • Business and marketing partners for advertising.

  • Third parties, with your consent or when directed by you.

  • Affiliates within our corporate group.

  • In case of mergers, acquisitions, or legal processes.

Relationship with Shopify

Our Services are hosted by Shopify. Shopify collects and processes personal information to provide and improve services. Information may be transmitted internationally. To learn how Shopify uses your information, visit: Shopify Privacy Policy.

Third Party Websites and Links

Our Services may link to third-party websites. We are not responsible for their privacy or security practices.

Children's Data

We do not knowingly collect personal information from children under the legal age of majority.

Security and Retention

We use commercially reasonable measures to protect your data, but no system is 100% secure. We retain your data only as long as necessary for business, legal, or contractual purposes.

Your Rights and Choices

Depending on your location, you may have rights to:

  • Access / know what information we hold.

  • Delete information.

  • Correct inaccurate information.

  • Data portability.

  • Manage communication preferences.

Requests can be made via the contact information below.

Complaints

If you have complaints, you may contact us using the details below. You may also have the right to complain to your local data protection authority.

International Transfers

Your information may be processed outside your country, including transfers relying on legal frameworks like Standard Contractual Clauses (SCCs).

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. The latest version will always be available on this page.

Contact Us

For any questions about this Privacy Policy, or to exercise your rights, contact us at:

Kwalitys Coffee
Address: 18, HB Samaja Rd, Gandhi Bazaar, Basavanagudi, Bengaluru, Karnataka 560004, India
Email: support@kwalityscoffee.com
Phone: +91 96111 11107
GSTIN/UIN: 29AAEFK5126D1ZJ